Anyone familiar with the delicious sweetness of a Starbuck’s White Chocolate Mocha and it’s sharp contrast with the chalky flavor of their traditional Mocha can understand the disappointment of my first sip this morning (after an extraordinarily long wait in the line no less).
It was clear that the individual on hook for crafting my drink was new and was also having a rough go of it today. The order right before me had been messed up as well (part of the longer-than-normal wait). I by no means encourage people to “always be complaisant”, your order is your order, and at some juncture it is important to provide feedback to ensure an individual can acknowledge a misstep, work on their accountability, and grow as an employee and person themselves…. HOWEVER, we all make mistakes, and sometimes when we’re bombarded with a series of them we are emotional wrecks which are unlikely to perform any better by ‘new knowledge of a misstep’…. sooo, if you can find the right opportunity this week:
Help Wanted! Take one for the team, and take it to the grave. Let a misstep slide, no matter how small or big – bear the cross for yourself, just this once. Sometimes the smallest ‘non-escalations’ can have the biggest impacts.
I really do not like mocha’s, I’d rather have a hot chocolate at this point. Yet I am using this example, of something so small and sooo insignificant, to be a more patient person myself. I may not like the taste of a mocha, but I am blessed to have a warm drink on this beautiful Sunday morning – and in another situation, that could be more than a person could ever ask or hope for.
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